Frequently Asked Questions


We use the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by us.
You can pay by credit card (VISA, Mastercard, American Express) or bank transfer. No payment is made at the door.
You do not have to log in to buy our products. You can shop without being a member.
Subscription to our site do not charge any fees. You can also visit our online store without being a member, but you must become a member to be aware of and benefit from our campaigns.
If you have previously become a member to our site, but do not remember; After entering your e-mail address that you used to create your membership in the related field on the member login page, you can click on the " Forgot password " button to send you an e-mail in order to reset your new password.
You can find the necessary information on the care label that is inside your product.
254/5000 Our shipments are provided by PTS Cargo Company. When the product is delivered to the cargo company, you will be informed via e-mail to the mail adress you have given. Your cargo will be delivered to you within 3-10 working days following the notification.
You can send unused and undamaged products you want to return or exchange to us within 14 working days from the date you receive the product. Upon receipt of the product, the condition of the products will be checked before making any exchange or return. ( Personalized products cannot be exchanged nor returned except for incorrect or faulty items. .) If your return transaction is accepted, the amount drawn by our company will be credited back to your credit card within 3-10 working days